Refund policy

Returns


Our policy lasts 30 days. If 30 days have elapsed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same conditions as He received. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not found in In its original condition, it is damaged or missing parts for reasons that were not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your original credit card or payment method, within A certain amount of days. The total amount of the product purchased will be refunded. You must pay € 6.12 for shipping costs (Peninsula) that will be deducted from the amount of the item to be returned. If it is another geographical area, the shipping cost corresponds to the standard shipping of your initial order.

Late or missing refunds (if applicable)


If you have not yet received a refund, first verify your bank account again.
Then, contact your credit card company, it may take some time before Have your refund officially published.
Then contact your bank. There is often some processing time before a refund is published.
If you have done all this and have not yet received your refund, contact us at hello@alpinabackpacks.com. P >

Items for sale (if applicable)


Only items that are for sale can be refunded.

Exchanges (if applicable)


We only replace items if they are defective or damaged. If you need to exchange it for the same article, send us an email to hello@alpinabackpacks.com and send your article to: Esportiva Aksa S.L. C / Ramon Albó, 58-60, 08027, Barcelona, ​​Spain.

Gifts


If the item was marked as a gift when You bought it and sent it directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item was not marked as a gift when you bought it, or if the person who made it received the order to be sent to you later, we will send you a refund and inform you about your return.

Shipping


To return your product, you must send it by mail to: Esportiva Aksa SL C / Ramon Albó, 58-60, 08027, Barcelona, ​​Spain.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary. < span>

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